top of page
Frequently Asked Questions
-
Does Once Upon A Pop provide champagne and/or alcohol?We will set everything up so that you can easily add your favorite alcoholic beverages, but we are not licensed to provide or serve alcohol.
-
Do you provide glassware?We do offer an option for glassware. No need to clean them after your event. We’ll take care of that.
-
How do I book my event?You can complete the form on our CONTACT US page, email, or call us.
-
What areas do your provide service to?We provide service throughout New Jersey and some bordering states. For service beyond a 30-mile radius of Ocean County, a mileage fee would apply.
-
How soon should I book a POP cart?You should reserve a date and time as soon as possible. We know that event planning can get hectic, and we’ll make every effort to accommodate short notice requests, but we recommend booking at least three months in advance.
-
Can I book more than one cart for a single event?Of course! We can provide an array of carts that represent various aspects of your event, or we can create entirely different themes.
-
Are food/beverage servers provided with the carts?Once Upon A Pop carts are expertly crafted to allow for self-service. We do not provide servers.
-
How much do your services cost?Because each cart is different, prices will vary. We will speak with you to learn about your event and preferences, then prepare a custom quote!
-
Will I be able to see the final product before the event?Once you’ve finalized the booking and signed the contract, we will prepare a mockup photo to give you an idea of the design, theme, and accessories that will be included. The photo mockup would not be an exact representation of the finished cart. Much more detail goes into crafting the cart when it is set up on the day of your event.
-
What are the terms of payment?We require a 50% deposit to secure your reservation, with the balance due 30 days prior to your event.
-
What is the cancellation policy?We know things happen. Unlike other companies, you will be refunded 100% of your deposit if your cancellation is made at least six months prior to the date of your reservation. If you cancel within four to five months prior to the date of your reservation, you will be refunded 90% of your deposit. Cancellations made within three to four months of the date of your reservation will be refunded 75% of your deposit. Cancellations made within three months of the date of your reservation are not eligible for a refund of the deposit. Cancellations made within one week of reservation are not eligible for a refund of the initial deposit and client will be responsible for payment of 50% of the total invoice amount. Cancellations made after 5:00 p.m. EST on the day prior to your reservation are not eligible for a refund of the initial deposit and client will be responsible for payment of 100% of the total invoice amount. Payment of the total invoice will be due immediately.
-
Is a security deposit required?A security deposit is required at the time of booking. The deposit will be refunded upon return of the cart in its original condition at the time of pickup.
-
What if the cart is damaged at my event?Our carts are very sturdy and we secure the wheels to avoid rolling. If, however, damage occurs to it during your event, you would be responsible for the cost of repair(s). More details about this are outlined in our contract.
-
Do you carry insurance?Yes. We carry liability insurance, which some venues require. Our insurance protects Once Upon A Pop, and does not cover cart damages when the cart is in your care and custody.
-
What if the event is outside and the weather causes postponement or cancellation of my event?Mother Nature can be unpredictable, so it’s best to have a backup plan for your event. We recommend that you have an alternate, indoor location available for the cart in the event of inclement weather. If your entire event is cancelled, we will work with you to reschedule your reservation. Since we do not offer refunds within three months of the date of your reservation, we would allow your deposit to be used as a credit for a future event.
bottom of page